Assistance Coordinator

Job Overview

Assistance Coordinator-Galway City(on site working)

Have you previous customer service experience?

We are looking for someone to work full-time, 35hrs/pr/week.

This is a permanent position with great opportunities to progress and further educate yourself.

Responsibilities:
* Provide support to customer enquiries politely and courteously
* Handle inbound customer calls
* Demonstrate a professional attitude at all times, towards work, fellow colleagues and customers
* Work towards internal and external KPIs
* Provide a detailed record of each customer call received
* Liaise with cross functional teams to ensure highest level of customer service
* Follow up calls to network providers
* Liaise with client insurance partners
* Other duties may include administration such as; approving invoices and filing
* Any other duties as required and instructed by the operations

Requirements:
* Previous experience working in a customer service environment
* Excellent written communication skills
* Active listening skills
* Efficient with MS Office

Benefits:
* Service days
* Time and attendance quarterly rewards
* APA / CIP training
* Free Motor Rescue and European Travel Insurance
* Health insurance discount
* 20% discount on all other travel insurance outside Europe
* Sports & social club
* City centre office location, handy for public transport
* Bike to work scheme
* Travel Pass
* Opportunity to work with a global company based in over 35 countries

Apply Today

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