Assistance Advisor(Customer Service)

Job Overview

Assistance(Customer Service) Advisor-Galway City(on site working)

Would you like a new position in customer service?

We are looking for part-time customer service advisors to start straight away. Working up to 21 hrs per/week.

Working hours are in the evenings and weekends so this role is perfect for someone who is studying or in college.

These roles are permanent with unrivalled career progression opportunities.

Responsibilities:
* Provide support to customer enquiries politely and courteously
* Handle inbound customer calls
* Demonstrate a professional attitude at all times, towards work, fellow colleagues and customers
* Work towards internal and external KPIs
* Provide a detailed record of each customer call received
* Liaise with cross functional teams to ensure highest level of customer service
* Follow up calls to network providers
* Liaise with client insurance partners
* Other duties may include administration such as; approving invoices and filing
* Any other duties as required and instructed by the operations

Requirements:
* Previous experience working in a customer service environment
* Excellent written communication skills
* Active listening skills
* Efficient with MS Office

Benefits:
* Service days
* Time and attendance quarterly rewards
* APA / CIP training
* Free Motor Rescue and European Travel Insurance
* Health insurance discount
* 20% discount on all other travel insurance outside Europe
* Sports & social club
* City centre office location, handy for public transport
* Bike to work scheme
* Travel Pass
* Opportunity to work with a global company based in over 35 countries

Apply Today

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