Area Controller
Job Overview
Currently recruiting for an Area Controller to join my Client who is a leading Energy and Services Solutions Company based in Dublin 22. This is a Full Time Permanent Role with an Immediate Start. Salary €26,000 per annum.
Objectives of this Role
- Manage a large volume of inbound and outbound calls, emails with knowledge and efficiency
- Identify and address customer needs with a goal of complete satisfaction
- Provide expert answers to questions about products, pricing, and availability, while presenting the value of our portfolio of products to customers
- Follow company communications guidelines and procedures under minimal supervision
Job description
- Responsible for the smooth running of our Service Desk, logging approximately 300-400 calls per week, via telephone and email. * Part of a team of 3 Area Controllers, with responsibility for your own group of engineers.
- They cover Service Stations nationwide and you will be responsible for logging calls and allocating them to relevant local engineers.
- Engineers are also located Nationwide, so good geographical knowledge is preferrable.
- This role is suited to a team player, with great communication skills as you will be working closely with other Area Controllers, engineers, station owners and other internal departments daily.
- Service calls are received via email and over the phone and it is also necessary to Update online portals for some of their larger customers.
Requirements
- At least 12 months experience in a busy customer focused role.
- Strong communication skills, including active listening and clear articulation
- Strong MS Office experience.
- Ability to solve problems and alleviate conflicts or escalate when necessary
- Ability to multitask, manage time, and prioritize
- Able to work individually and as a team
Schedule
Monday to Friday
If interested in this role please apply with your CV or Call Laurie Curtis to discuss further.
Key Contact
Laurie Curtis
0860760874Laurie joined FRS Recruitment in February 2021 with over 4 years Recruitment experience in Temporary and Permanent roles for the Industrial and Commercial Sectors, bringing a vast knowledge of these industries.