Job Overview

Administrator(Claims)-Galway City(HYBRID WORKING OPTIONS)

Permanent Contract-Full-time

Monday-Friday 9:00-5:00

This is a role with great career progression and further education.

* Review Reimbursement and Medical Claim reserves ensuring accurate reserves are maintained

* Issue follow-up letters to policyholders on claims not pursued / updated within a specified time frame

* Log post on operating system

* Completing overflow call backs in a timely manner

* Registration of new claims, capturing all relevant claims information

* Registration of Outpatient Medical Claims

* Ensure all claim payments are processed

* Completing all administrative and filing duties

* Positively contribute to the team's effectiveness, continuous improvement and overall success

* Successful candidate must be willing to achieve or working towards APA qualification
* Commitment to continuous learning
* Resilience and empathy to communicate difficult decisions to customers
* Ability to use their own initiative and make good decision when under pressure in the best interests of both the customer and business
* Excellent written and verbal communication skills
* Good planning and organisation skills in order to meet timescales
* Good numerical skills and literacy skills including Microsoft Office suite
* Technical knowledge of typical travel insurance products a distinct advantage

* Service days
* Time and attendance quarterly rewards
* APA / CIP training
* Free Motor Rescue and European Travel Insurance
* Health insurance discount
* 20% discount on all other travel insurance outside Europe
* Sports & social club
* City centre office location, handy for public transport
* Bike to work scheme
* Travel Pass
* Opportunity to work with a global company based in over 35 countries

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