Administration/ Customer Service

Job Overview

Principle Objective

You are responsible for document filing, customer analysis, internal sales and cashier accounts duties whilst at the same time optimizing branch procedures, Reception cover, communications and coordination where necessary.

* Previous experience working in a busy builder providers or office environment preferable

* Knowledge of retail with focus on bathroom, Plumbing and sanitary components an advantage.

* Capable in delivering a tailored customer aftersales experience.

* A proven track record of operating efficiency.

* Great communication skills.

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Key Responsibilities**

* Engage with trade counter colleagues as cashier and ensure tills are accurate on a daily basis.

* Support the Trade counter Manager and colleagues in working as a team to ensure the branch operates efficiently and effectively within company policy.

* Cover reception area when required with a focus on customer satisfaction and resolution.

* Efficient accurate filing away of essential dockets and documents.

* Customer analysis to enhance internal sales leads and opportunities.

* Ensure a tidy working environment at all times in line with health and safety guidelines.

* Preparation and execution with customer & supplier events.

* Perform any other duties as may be deemed necessary or as may be required by the company

Essential Competencies

* Excellent interpersonal and customer-facing skills

* Strong communication skills, both written and verbal

* Effective team working and networking skills

* Accounting awareness and numeracy skills

* Computer literacy

* Excellent organisation skills and attention to detail

* The flexibility and willingness to learn

* A positive attitude

Key Relationships

* Managing Director

* Operations Manager

* Trade counter Manager

* Branch Colleagues

* Customers

Contract Type

* Permanent

* Full time 40 hour contract

* Working week Monday to Friday, may be required to take part in the Saturday roster

Our Benefits Include

  • Competitive Basic Salary
  • Private Health Care
  • Sick Pay Scheme
  • Paid Maternity and Parental Leave
  • Pension Scheme
  • Colleague Saving Scheme
  • Profit Share Scheme
  • Colleague Discount
  • Educational Assistance
  • Wellness initiatives

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