Account Manager / Customer Service Advisor

Job Overview

My multinational client based in Shannon, Co.Clare are looking for candidates with a strong customer service skills. This role involves working alongside a number of Corporate clients and building up a strong working relationship with them.

The candidate will be responsible for handling the vast majority of contacts between the client and customers on a daily basis. The Customer Service Adviser in conjunction with their supervisor and or manager role has the ultimate aim of ensuring the smooth running of a team and at the same time ensure good co-operation with other teams within the Customer Service group as well as within the company.

Duties:

  • Maintain motivation in a challenging and stressful environment
  • Co-operating with and understanding the needs of other departments/functions to consistently achieve win/win situations
  • Influencing/negotiating with Internal and External customers
  • Ensure that the team operates within the agreed customer service cost parameters, processes, procedures and standards

Requirements:

  • 2 years proven Customer Services Experience
  • 1-2 years experience of a fast paced service environment
  • Strong, proven self management / motivation skills
  • Demonstrable knowledge of achieving group/individual targets
  • Strong understanding of reporting tools and techniques
  • Strong PC skills including use of excel.
  • Fluent English

Desirable:

Experience in the Logistics Industry / Service industry

Business writing skills

Another written/spoken language besides English.

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