FRS Recruitment is currently recruiting for a Warranty & Aftersales Coordinator on behalf of a leading machinery distributor in Co Kildare. This is a full-time permanent role with further career progression opportunities.
The Warranty and After Sales Coordinator is responsible for managing all aspects of warranty operations for agricultural machinery, including tractors, harvesters, and sprayers. This role ensures timely and accurate processing of warranty claims, adherence to manufacturer policies, and delivery of exceptional after-sales service.
Duties to include
- Oversee the complete warranty lifecycle for agricultural machinery, ensuring efficient and accurate claim processing.
- Evaluate and authorise warranty claims in line with manufacturer and company policies.
- Manage invoicing for whole goods and ensure timely processing.
- Monitor and report on workshop performance through key performance indicators (KPIs).
- Coordinate technical training sessions and apprenticeship programmes for workshop staff.
- Maintain compliance with all warranty procedures and documentation standards.
- Analyse warranty data to identify trends, recurring issues, and opportunities for product or service improvements.
- Serve as the primary point of contact for customer after-sales inquiries, ensuring prompt and professional resolution.
- Keep detailed records of claims, parts usage, and labour hours.
- Generate reports on costs, trends, and operational efficiency.
- Stay updates about new machinery models
Candidate profile
- A technical knowledge of farm machinery would be a distinct advantage
- 2 to 3 years previous experience in an administration role.
- Highly organised with strong attention to detail
- Strong IT skills with experience in MS Word & Excel
Working hours
Monday to Friday 08.30 to 17.30.
Saturday half day 08.30 to 1 ( once per month ) from March to October
Remuneration
Attractive salary , on site parking , staff discount for onsite retail shop.
To apply
Please email your cv through the attached link
