FRS Recruitment are now inviting applications for the role of Service Support Administrator on behalf of our Client based on the South Carlow/Kilkenny border.
This role is central to delivering excellent customer service and ensuring the efficient day-to-day operation of the office. The successful candidate will provide administrative support across customer service, finance, engineering support, and reporting functions while contributing to a positive and professional customer experience.
Hours:
- Office Based, Monday to Friday, 08:30 - 17:00 [possible 1 day WFH following probation]
Benefits:
- Attractive salary
- Free onsite parking
- Pension & Health Insurance after 6 months
- Further career progression opportunities
Key Responsibilities
- Deliver exceptional customer service.
- Process customer orders received via telephone and other communication channels.
- Maintain accurate customer information, records, and activity within the CRM system.
- Perform bank reconciliation, cash collection and support general financial administration.
- Prepare and process customer and engineering-related invoicing.
- Coordinate customer and engineer follow-up activities to ensure timely resolution of queries and service requests.
- Provide administrative support to management and wider team members as required.
- Support efficient, compliant, and effective office operations.
- Prepare and distribute monthly reports and performance updates.
- Assist with the coordination of meetings, training sessions, and other administrative activities.
- Maintain a high level of accuracy, confidentiality, and professionalism in all aspects of the role.
Candidate Profile
- Excellent organisational and administrative skills.
- Strong communication and customer service abilities.
- A proactive approach with the ability to work independently and use initiative.
- High levels of motivation, enthusiasm, and attention to detail.
- Strong IT skills, including experience with Microsoft Office applications.
- The ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Desirable Experience
- Knowledge of farming, agriculture, or farm machinery would be advantageous but is not essential.
Travel Requirements
- Occasional travel may be required for team meetings, training, and company events.
Apply:
- Upload CV using link attached
