Service & Sales Performance Coach – Dublin Airport
Are you passionate about delivering outstanding customer experiences and driving team success? We're looking for a dynamic Service & Sales Performance Coach to lead and inspire frontline teams. In this customer-facing leadership role, you’ll play a pivotal part in enhancing service delivery, boosting sales performance, and creating a positive and rewarding environment for both customers and staff.
You’ll lead by example—actively engaging with customers while coaching and developing your team to achieve and exceed performance goals.
What’s on Offer:
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Competitive salary & monthly bonus structure
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29 days annual leave (including bank holidays), increasing with length of service
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Medical reimbursement scheme
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Enhanced sick pay
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Company pension scheme with employer contributions
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Enhanced maternity & paternity benefits
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Access to a range of employee discounts and wellbeing initiatives
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Life assurance (2x basic salary)
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Employee Assistance Programme
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Career progression opportunities and professional development support
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Bike to Work scheme and voluntary flu vaccination voucher
Key Responsibilities:
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Deliver and exceed personal and team sales targets through active customer engagement and service excellence.
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Coach and develop team members to improve sales techniques and achieve revenue goals.
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Lead by example to maintain exceptional customer service standards at all times.
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Mentor team members to enhance accountability, skills, and overall performance.
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Ensure full compliance with company processes and procedures across all operations.
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Work closely with the operations team to maintain optimal vehicle availability for customer demand.
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Drive performance in vehicle upgrades, focusing on conversion rates, revenue, and customer satisfaction.
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Train staff to deliver service-led upgrade conversations, enhancing both the customer experience and sales results.
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Oversee accurate completion of rental agreements and compliance with underwriting procedures.
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Maintain high standards of security for vehicles, premises, and sensitive information.
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Promote a clean, professional, and welcoming work environment.
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Follow all safety guidelines and contribute to a positive, safety-conscious workplace culture.
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Take on additional responsibilities as required by management.
What You’ll Bring:
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Full clean B driving licence held for a minimum of 2 years (preferred).
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Flexibility to work varied shifts, including evenings, weekends, and holidays.
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40-hour working week, Monday to Sunday.
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Proven leadership experience with a passion for developing and motivating teams.
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Strong background in sales and customer service, ideally in a fast-paced, target-driven environment.
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A hands-on approach to coaching, with the ability to inspire high performance.
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Excellent organisational skills and the ability to manage resources effectively.
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A flexible and adaptable approach, particularly during peak business periods.
