Service Coordinator – Residential Sector
An excellent opportunity has arisen for an experienced and organised Service Coordinator to join a well-established company within the windows and doors / construction industry. This role is ideal for someone with strong administrative and customer service skills who enjoys managing schedules, resolving queries, and ensuring a smooth service process from start to finish.
About the Role
The Service Coordinator will be responsible for handling customer service requests, coordinating field engineers, and managing all related administrative and billing processes. You will act as the key link between customers, the service team, and suppliers, ensuring high-quality service delivery and accurate record-keeping.
Key Responsibilities
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Manage incoming service calls and emails, logging details accurately.
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Coordinate scheduling and approvals with the Service Manager.
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Process payments for chargeable calls before booking appointments.
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Prepare quotations
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Handle supplier claims for faulty materials or products.
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Maintain regular communication with customers regarding service progress.
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Update and maintain records in the CRM system.
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Monitor service engineer movements and job progress.
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Order and track materials required for service calls.
Skills & Experience Required
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Previous experience in construction, manufacturing, or the windows and doors sector(preferred).
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Excellent IT and CRM system skills.
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Strong customer service and communication abilities.
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High attention to detail and accuracy in documentation.
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Ability to work independently, prioritise tasks, and take initiative.
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Confident and professional telephone manner.
