FRS Recruitment is now inviting applications for the role of Relationship Manager – Veterinary Solutions
Location: Roscrea, North Tipperary
Hybrid Working, 2 days in office per week, 3 days from home
Full-time, permanent
About the Role:
As a Relationship Manager for Veterinary Solutions, you will play a key role in supporting and managing a portfolio of veterinary customers. You’ll help ensure customers get value from our solutions, guide them through onboarding, assist with day-to-day queries, and contribute to strong retention and account growth. This role is ideal for someone who enjoys working directly with customers, solving problems, and building long-term relationships. You will work closely with colleagues across Customer Support, Implementation, Product, and Technology to deliver a consistent and positive customer experience. You will also support the management of our handheld device suppliers, helping ensure customers receive reliable devices and good after-sales service. We welcome applicants who are passionate about the veterinary sector, enjoy helping customers succeed, and are looking to grow their career within a dynamic and expanding business.
Key Responsibilities:
Customer Relationship & Support
- Act as the day-to-day contact for veterinary customers and ensure queries are responded to promptly.
- Build positive working relationships with customer teams and understand their key needs.
- Support customers during onboarding and help them adopt our tools effectively.
- Keep customers engaged and ensure they are getting ongoing value from the solution.
Account Management
- Support retention and renewal goals within your account portfolio.
- Identify opportunities where customers may benefit from additional features or solutions and pass these to the senior team where appropriate.
- Monitor customer health indicators and flag risks or emerging issues early.
Internal Coordination
- Share customer feedback and insights with Product and Technology teams to help improve the solution.
- Work closely with Implementation and Support to ensure smooth onboarding and timely issue resolution.
- Contribute to improving internal processes and documentation based on customer experiences.
Device Supplier & Stock Support
- Assist with coordination between client and device suppliers.
- Help forecast device demand and ensure the stock levels are communicated internally.
- Support the device repair and warranty process to maintain good customer service standards.
Industry Awareness
- Keep up to date with trends in the veterinary sector and understand customer challenges.
- Provide input on how our client can continue to offer value and remain competitive.
Skills and Experience:
- 1–3+ years in customer success, account management, or a related role. Experience in SaaS or veterinary/agri-tech is a bonus but not essential.
- Strong communication and relationship-building skills.
- Ability to manage multiple customer requests and organise your work effectively.
- Comfortable analysing basic customer metrics and identifying simple trends.
- Proactive, supportive, and customer-focused mindset.
- Experience with CRM systems is helpful but not required — training will be provided.
- Full clean Irish driving licence and a fully insured vehicle.
- Willingness to travel nationally occasionally.
Apply Today by uploading your CV, your application will be treated in the strictest of confidence.
