Position: Office & Customer Support Administrator
Location: East Galway
Employment Type: Full-Time or Part-Time, Permanent
About the Role
A long-standing, family-owned DIY and Agri retail business is seeking an Office & Customer Support Administrator. This is a key role in the back office, combining day-to-day administration with a strong focus on accounts and customer support. The successful candidate will play an important part in keeping operations running smoothly, from managing paperwork to handling customer accounts.
Key Responsibilities
Customer & Communication
Answer incoming calls, take messages, and direct queries to the appropriate team members.
Act as a point of contact for suppliers, customers, and visitors.
Take account payments over the phone in a professional and secure manner.
Accounts & Office Administration
Issue customer invoices and process supplier invoices.
Support with the preparation of monthly accounts and reporting.
Carry out general office duties including filing, photocopying, and maintaining records.
Online & Retail Support
Process online sales orders, preparing paperwork for dispatch.
Liaise with couriers to ensure timely collections and deliveries.
Provide occasional support with in-store promotions and social media updates.
General Business Support
Assist management with day-to-day operational and administrative needs.
Contribute to the smooth running of a busy, fast-paced family business.
Candidate Requirements
Previous experience in an administrative role with a solid focus on accounts.
Confident in issuing invoices, taking payments, and performing reconciliations.
Strong IT skills, including Microsoft Excel, Word, and Outlook.
Excellent communication skills with a professional phone manner.
Strong organisational skills with the ability to prioritise tasks effectively.
Comfortable working independently as well as in a small, supportive team.
Flexible and proactive, with a practical, problem-solving approach.
If you have the skills required for this role - apply to Bernadette Sisson for immediate consideration.
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