Customer Service Agent
Our client, a leading international manufacturer, is seeking a Customer Service Agent to join their team in Midleton, Co. Cork. This is a fantastic opportunity to become part of a dedicated and experienced team supporting customers across Europe and beyond.
The ideal candidate will bring proven experience in a fast-paced customer service environment and strong communication skills.
Key Responsibilities
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Deliver a first-class customer experience while adhering to company policies and procedures.
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Manage general customer queries and ensure resolution from start to finish.
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Work collaboratively within the team to achieve customer satisfaction targets.
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Use ERP systems (JD Edwards or similar) to manage customer orders and data.
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Liaise effectively with other departments to support strategic objectives.
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Complete additional customer service tasks as required.
Skills & Experience
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1–3 years’ customer service experience in a fast-paced environment.
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ERP system experience (JD Edwards an advantage).
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Proficient in Microsoft Word and Excel.
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Strong problem-solving ability and organisational skills with the ability to work to tight deadlines.
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Team player with flexibility, attention to detail, and excellent communication skills.
What’s on Offer
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Competitive salary reflective of experience and responsibilities.
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The opportunity to work with a well-established, global business.
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A supportive and collaborative team environment.
Recruiter: Clionadh Morrissey
