The Role
My client, a well-established manufacturer is seeking an experienced Customer Service & Internal Sales Executive to join their team based in Clara, Offaly. This is a full-time, office-based, 12-month fixed term contract.
As the Customer Service & Internal Sales Executive you will play a key role in delivering top-tier sales support to the sales team, ensuring customer quotes, orders, and inquiries are handled promptly and efficiently.
Tasks & Duties
- Manage and resolve customer and international sales team inquiries promptly, ensuring a seamless and efficient service experience.
- Maintain a log of open issues, track progress, and keep customers updated while collaborating with the sales team to enhance customer satisfaction.
- Ensure all outgoing correspondence is accurate, professional, and aligned with company standards.
- Maintain and update customer databases, track key metrics, and generate regular reports to support business insights.
- Accurately enter and manage customer orders within the company system, including logging and responding to customer scorecards.
- Foster strong customer relationships through proactive engagement, service excellence, and a commitment to a customer-centric approach.
- Collaborate across departments to drive continuous improvement, support innovative service solutions, and uphold the companies core values.
Experience, Knowledge & Qualifications
- Third level qualification.
- Excellent communication skills both written and verbal.
- Strong IT skills with proficiency in MS Office and SAP.
- Strong attention to detail.
- Previous experience in a busy sales or customer service position.
- Full licence & own vehicle due to location (not serviced by public transport)
- Candidates must currently reside within a commutable distance with full working rights.
For further information, please contact Sabrina Carroll on 086 127 5159
