My client, a multinational in Shannon, Co Clare is looking for English speaking and multilingual Customer Service Advisors to join their growing team supporting their commercial clients.
This is a fantastic opportunity for candidates with a retail/hospitality background who are looking to transition into a corporate setting.
Customer Advisor Responsibilities
Manage tasks, provide excellent service to customers and colleagues.
Learn and utilise IT tools and systems.
Become an expert in products, transit times, bookings, and tracking.
Handle complaints and claims professionally.
Analyse reports and collaborate with the team.
Stay organised with emails and tasks.
Maintain accurate intranet information.
Contribute to process development.
Escalate customer issues promptly.
Follow established standards and procedures.
Take on additional tasks as assigned.
The Customer Advisor will have:
Previous Customer Services Experience
1-2 years experience of a fast paced service environment
Strong, proven self management / motivation skills
Demonstrable knowledge of achieving group/individual targets
Strong understanding of reporting tools and techniques
Strong PC skills including use of excel.
Strong English
Fluency in a European language is an advantage, but not essential - French/German/Spanish/Portuguese/Italian/Dutch
Hours of Work:
Monday - Friday (no weekends!) under one of the following shifts:
6am - 2:30 pm
7am - 3:30 pm
8am - 4:30 pm
9am - 5:30pm (Training shift)
