Customer Service Administrator – Drogheda, Co. Louth

Location: Drogheda, Co. Louth
Salary: €30,000
Job Type: Permanent
Start Date: Immediate
Working Hours: Monday to Friday, 8:30am – 5:00pm

FRS Recruitment is currently recruiting on behalf of our client in Drogheda for a Customer Service Administrator to join their busy and growing team.

This is a fast-paced customer service role where you will be the first point of contact for customers nationwide, handling a high volume of incoming calls and providing excellent support across a range of customer queries.

Key Responsibilities:

• Manage a high volume of inbound customer calls professionally and efficiently.
• Resolve customer queries relating to invoices and payment issues.
• Coordinate and manage delivery and collection bookings.
• Investigate and resolve delivery, collection and service-related issues.
• Maintain accurate customer records and update internal systems.
• Work closely with internal departments to ensure customer issues are resolved promptly.
• Deliver a high standard of customer service at all times.

Requirements:

• 1–2 years' experience in a customer service, call centre or office-based role.
• Strong communication and interpersonal skills.
• Excellent IT and computer skills, including proficiency in Microsoft Office.
• ECDL certification would be advantageous.
• Ability to work effectively in a busy, high-volume environment.
• Strong problem-solving skills and attention to detail.
• Positive attitude with a customer-focused approach.

Additional Information:

• Due to the location of the business, own transport is essential, as public transport options are not available.
• Immediate start available for the successful candidate.

This is an excellent opportunity for a motivated customer service professional to join a well-established company offering long-term career stability and a supportive working environment.

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