Job Description
Role Title: Clinical Support Officer
Reports to: Area Services Manager
Location: Various locations as required (Travel necessary)
Contract Type: Full-time / Permanent
Salary: Commensurate with experience and qualifications
Overall Purpose of the Role
The Clinical Support Officer is responsible for developing, implementing, and supporting high-quality clinical care practices across all service areas. This includes delivering staff training, ensuring compliance with national policies, facilitating health assessments, and managing clinical risks. The role plays a vital part in promoting safe, person-centred care and continuous improvement within services supporting individuals with intellectual disabilities.
Key Responsibilities
Clinical Oversight & Support
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Provide professional guidance and practical support to staff on clinical care, behavioral supports, and healthcare planning.
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Develop and implement support plans and strategies tailored to the needs of service users.
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Advise teams on risk assessment and management, supporting a proactive safety culture.
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Participate in multidisciplinary meetings to assess and improve care quality.
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Collaborate with service users, families, and support teams to review and update care and transition plans.
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Conduct reviews and make recommendations following clinical incidents or service issues.
Training & Development
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Design and deliver staff training programs in line with evidence-based practice, covering areas such as Medication Management and Positive Behaviour Support.
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Develop learning objectives and assessment tools to measure staff competency.
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Review and revise training content regularly to reflect legislative updates and sector developments.
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Support staff who require additional training due to identified gaps or incidents.
Quality & Compliance
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Promote compliance with national standards and internal policies across all service settings.
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Contribute to the development and roll-out of standard operating procedures.
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Participate in audits and service evaluations to monitor care quality and staff performance.
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Ensure accurate and confidential documentation and reporting in line with GDPR and statutory obligations.
Service Innovation & Continuous Improvement
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Support the development of innovative care models and service enhancements.
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Lead or contribute to quality improvement initiatives.
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Use clinical data and audits to guide evidence-based decision-making.
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Foster a learning culture by mentoring staff and promoting reflective practice.
Person Specification
Essential Qualifications & Experience
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Registered Nursing Degree
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Qualification or experience in delivering SAMs or other clinical training programs
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Minimum of 5 years’ experience in the disability sector
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At least 2 years in a relevant management or supervisory position
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Proven experience supporting individuals with intellectual disabilities
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Strong knowledge of safeguarding, healthcare regulations, and risk management
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Full clean driving license and access to own transport
Desirable Attributes
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Experience delivering or coordinating regulated residential services
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Familiarity with HIQA standards, national health frameworks, and audit tools
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Excellent communication, leadership, and interpersonal skills
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Proficient in IT systems relevant to training and care documentation
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Demonstrated ability to support service change and innovation
Key Competencies
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Clinical leadership and staff development
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Risk assessment and health & safety awareness
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Commitment to professional development and continuous learning
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Effective time management and problem-solving
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High standards of confidentiality, ethics, and integrity
Working Conditions
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The role requires flexibility and may involve occasional evening or weekend commitments.
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Travel between services is a core part of the position, with mileage reimbursed accordingly.
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Staff may be required to adapt their responsibilities in line with evolving service needs.
Confidentiality
The Clinical Support Officer will be privy to sensitive personal and service-related information. Maintaining strict confidentiality and adhering to data protection policies is essential.
Equal Opportunities
The organization is an equal opportunities employer and is committed to creating an inclusive environment for all employees.
Please contact Sonal Tikariha for more information!
