Caseworker required to work between our Turas Nua Edenderry and Portarlington offices.
Monday-Friday 09:00-05:00(on-site)
We are looking for candidates with strong customer service and administration experience.
You will need to drive as you will have to travel for this role
ABOUT TURAS NUA
At Turas Nua, we support people who are unemployed by providing intensive, targeted and personalised employment support services. The Intreo Partner Local Area Employment Services (LAES) contract is delivered by Turas Nua, the Irish employability services provider. Turas Nua is an Irish employability services provider, wholly owned by FRS Network, an Irish cooperative social enterprise, which has been delivering services to Irish communities since 1980.
PURPOSE OF ROLE
As a Caseworker you will be responsible of a caseload of 80 clients, that have been referred from the Department of Social Protection (DSP). They may be clients who are Long Term Unemployed (LTU) or Other Clients (OC) who are deemed by the department to require intensive support by you. You will partner with local organisations and our internal support departments to provide a holistic and focused support service which are aimed at assisting your clients towards the labour market.
PERSON PROFILE
- A dynamic and adaptable person who can work in a fast-paced, client-focused and results driven environment. You will possess strong case management capabilities including, decision-making skills, relationship skills and problem-solving skills.
- Able to build rapport and trust with clients and motivate them to own their journey and achieve change.
- Highly self-motivated and able to work in an office and remotely as part of a team.
- Able to provide individual support to each client based on their particular needs. This requires a high level of understanding, patience and empathy, active listening skills and the ability to navigate more difficult conversations/interactions with professionalism and sensitivity.
- Able to deliver a high-quality service which creates positive outcomes for the individuals and the communities with which we work.
KEY RESPONSIBILITIES:
- Develop and manage a robust case management plan for each client, working towards sustainable, full-time employment.
- use our industry-leading assessment technology to identify the client’s goals, ambitions, and barriers to employment. Use the output from the assessment to inform a structured personal progression plan, agreed with the client.
- Recognise hidden motivations and conflict when assessing clients’ job-readiness, in order to address these with appropriate support and interventions.
- Provide coaching and mentoring to clients, including providing intensive job search support when the client is job ready.
- Identify, structure, and recommend training solutions in consultation with in-house tutors, to meet the specific learning and training needs of clients.
- Fast-track job-ready clients for immediate job interviews brokered by our Employer Services consultants.
- Maintain strong knowledge of the local labour market.
- Organise a daily schedule that includes face-to-face meetings, phone calls, online meetings, and email correspondence with clients and other service providers.
- Work closely with local and national specialist services (e.g., training, literacy, housing, health) to assist the client in their journey towards employment.
- Present and facilitate workshops and group-learning presentations to clients weekly.
- Achieve daily and monthly contractual key performance indicator (KPI) targets, managing a caseload of clients; for example, time-bound contacts, assessments, and support activities.
- Provide guidance and support for more job-ready clients during their initial weeks of employment, helping them to successfully transition to sustainable employment.
- Ensure that client interactions are recorded accurately on the CRM system.
- Ensure data protection regulations are fully adhered to.
ESSENTIAL REQUIREMENTS
- Leaving Certificate or equivalent.
- Minimum of three years’ experience of working in a customer focused, target driven environment.
- Strong IT skills/experience in the use of Microsoft office and CRM systems. Must be comfortable with all aspects of remote working technology.
- Excellent administrative skills – fast & accurate data entry skills.
- The ability to build rapport and work effectively with a diverse range of individuals both in person and over the phone.
- Experience in delivering presentations in a group setting or public speaking.
- Strong prioritisation and time management skills.
- Fluent written and spoken English.
