The Role
• Supervision of the team’s new business and renewal retention delivery in line with monthly targets, ensuring that all associated processes and documentation are completed within a timely manner.
• Oversight of quality and regulatory standards across all client interactions.
• Ensure that all required reporting and month end processes are completed in a timely manner.
• Engage with colleagues across the personal lines network to ensure optimum client experience, maintaining close communication and collaboration with other Branch Leads/ Managers.
• Oversight of the team’s performance, ensuring ongoing feedback takes place with each team member.
• Cascade company and team relevant updates.
• Co-ordinate induction of new entrants into the team.
• Facilitate knowledge transfer across the team.
• Identify opportunities to streamline processes/ activity to provide efficiencies and an enhanced customer experience.
The Candidate:
• An enthusiastic & committed team player who will lead by example
• Self motivated, flexible, determined & target focused
• A Strong communicator
• Must have relevant insurance qualifications e.g. CIP / MDI/ ACII
Skills / experience:
• Experience & knowledge of the general insurance broking environment in both new business & renewals
• Strong interpersonal skills
• Time management and organisational skills
• Ability to focus and execute key business drivers in line with departmental strategy
• Analytical, creative & driven
Benefits:
• Salary: DOE 38 – 42k
• Performance Bonus
• Annual Leave: 20 Days p.a. increasing by 1 day every 3 years
• Wellbeing Day: Paid day off
• Death in Service Benefit: x 4 times earnings
• Qualifications: Insurance exams fully funded plus insurance institute membership paid for on an annual basis
