The Branch Lead is responsible for leading a small team of Personal Lines Customer advisors, with accountability for successful operational delivery and growth of their assigned team, whilst ensuring regulatory compliance and an excellent customer experience at all times.
The Role
• Supervision of the team’s new business and renewal retention delivery in line with monthly targets, ensuring that all associated processes and documentation are completed within a timely manner.
• Oversight of quality and regulatory standards across all client interactions.
• Ensure that all required reporting and month end processes are completed in a timely manner.
• Engage with colleagues across the personal lines network to ensure optimum client experience, maintaining close communication and collaboration with other Branch Leads/ Managers.
• Oversight of the team’s performance, ensuring ongoing feedback takes place with each team member.
• Cascade company and team relevant updates.
• Co-ordinate induction of new entrants into the team.
• Facilitate knowledge transfer across the team.
• Identify opportunities to streamline processes/ activity to provide efficiency's and an enhanced customer experience.
The Person will be:
• An enthusiastic & committed team player who will lead by example
• Self motivated, flexible, determined & target focused
• A Strong communicator
• Must have relevant insurance qualifications e.g. CIP
Skills / experience:
• Experience & knowledge of the general insurance broking environment in both new business & renewals
• Strong interpersonal skills
• Time management and organisational skills
• Ability to focus and execute key business drivers in line with departmental strategy
• Analytic, creative & driven
Benefits:
• Salary: DOE 38 – 42k
• Performance Bonus
• Annual Leave: 20 Days p.a. increasing by 1 day every 3 years
• Well being Day: Paid day off
• Death in Service Benefit: x 4 times earnings
• Qualifications: Insurance exams fully funded plus insurance institute membership paid for on an annual basis
