The Role
My client, a leading supplier for the construction industry is seeking a detail-oriented and proactive Administration Clerk to join their team based in Tullamore. This is a full-time, permanent, office-based position.
As the Administration Clerk you will play a vital role in supporting the smooth operation of the office by handling administrative tasks related to customer orders, contract management, and customer liaison
Tasks & Duties
- Receive and process hire orders from customers via phone, email, and in-person at the sales counter.
- Ensure all orders are accurately logged and communicated to the relevant departments.
- Prepare and issue hire contracts, ensuring all terms and conditions are clearly outlined and agreed upon by both parties.
- Maintain accurate records of all contracts for reference and auditing purposes.
- Work closely with sales reps to ensure customer needs are met and that orders are processed efficiently.
- Provide updates on order status and assist in resolving any issues that may arise.
- Greet and assist customers at the sales counter, answering inquiries, processing transactions, and providing product information.
- Ensure a positive and professional customer experience.
- Monitor outstanding invoices and contact customers to ensure timely payment.
- Work with the accounts department to resolve any payment discrepancies or issues.
- Send out necessary paperwork to customers, including contracts, invoices, and order confirmations.
- Ensure all documents are sent in a timely manner and are accurately completed.
- Communicate with customers via email to confirm order details, including product specifications, delivery dates, and pricing.
- Accurately input customer information into the company’s database, ensuring all details are correct and up-to-date.
- Follow up with customers to obtain missing or incomplete information necessary for processing their orders.
- Ensure all order-related details, such as site address and contact information, are collected daily and logged appropriately.
Experience, Knowledge & Qualifications
- Proven experience in an administrative role within the construction or related sector.
- Experience in plant and tool hire is preferred and will be considered a strong advantage.
- Excellent verbal and written communication skills.
- Strong organisational abilities with a keen eye for detail.
- Proficient in Microsoft Office Suite (Word, Excel, Outlook) and database management systems.
- Ability to multitask and work efficiently in a fast-paced environment.
- Customer-focused with a professional demeanour.
- Candidates must currently reside within a commutable distance with full working rights.
For further details please contact Sabrina Carroll at FRS Recruitment
