Lead and develop a team of security specialists providing on-site for key clients.
Support and manage security service delivery to customers.
Responsible for continuous improvement of productivity, quality of service by meeting the requirements of customers in accordance with SLA.
Proven capability in building strong customer relationships.
Demonstrate management and leadership qualities and be able to demonstrate experience of management of a technical team.
Very customer focussed and have the ability to work directly with customers and demonstrate experience of having delivered services to customers while working at a customer location.
Clear understanding and working knowledge of the ITIL and ISO processes and procedures.
Qualified to ITIL Foundation Level.
Have experience in the IT Security Industry
Experience with technical support requirements
Have or working towards CISSP, CISM, GIAC