Network Support Engineer

Job Overview

Requires troubleshooting elaborate and dynamic customer environments while delivering on time feedback to the customer. You will be supporting mission critical data centres and cloud-based high performance networks. You will be working as part of a team to diagnose problems.

Responsibilities:

  • Provide technical customer support for a range of high end networking products.
  • Resolving customer issues during the lifecycle of the product, deployment, maintenance and upgrade.
  • Troubleshooting issues with networks and systems
  • Observing recurring technical issues to support product development and QA
  • Imparting knowledge through trainings, online media and technical talks
  • Cooperating across departments e.g. software, hardware, field service roles to deliver a top end service to customers.

Requirements:

  • You should have experience troubleshooting Level 2 and Level 3 networking devices.

To be CCNP/CCIE certified or hold relevant experience to those levels.

  • Experience with the design, implementation and support of the following technologies is desired
  • AAA/TACACS,
  • ACL, ARP, BGP,
  • DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae),
  • Flow Control, ICMP, IGMP,
  • IPv4 & IPv6, LACP,
  • LLDP, MPLS, NAT,
  • Open Flow, OSPF, PIM, QOS, RIP,
  • Sflow, SNMP, STP/RSTP/MST (IEEE 802.1d),
  • VARP/VRRP, VLAN (IEEE 802.1q), VRF.
  • Exposure to Linux systems and understanding of scripting languages such as Python, Shell or Perl is a plus.
  • Have strong interpersonal skills and to have as customer centred focus.
  • Adaptable and open to learning new technologies.

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