Financial Order Management

Job Overview

Job Summary:
This role works within the Warranty team to support a number of business processes; mainly upholding the functionality of the warranty claims management system Tavant, reporting to different stakeholders and conduct analysis on warranty, quality, reliability and vendor recovery as part of the global warranty process.

Responsibilities:
* Manage the warranty claims management system Tavant, ensuring continuity of service levels during times of change or system downtime
* Manage Oracle from invoicing to claims resolution
* Responsible for the set up and accuracy of all warranty data in the warranty systems
* Warranty and Vendor Recovery Analysis - Analyze data, prepare and present Warranty, Vendor Recovery and Parts Returns reports to a diverse audience including Management, Engineering, Quality, Manufacturing and Supply Management.
* Execute warranty management systems changes to accommodate changes to policy and continuous improvements
* Ensure all claims for the DCAP program are processed promptly and in line with policy
* Support Vendor recovery claims to ensure payments received on time and as per contract
* Remote and onsite training sessions for on boarding and development of dealers/customers
* Drive high customer satisfaction though quick processing cycle time and detailed responsiveness to our dealer network and end-customers

Qualifications:
* Primary Degree in IT, Business, Engineering or Finance
* Fluency in English is essential. Fluency in another European language is an advantage
* Strong computer literacy - Excel and Oracle experience essential; Tavant is beneficial as is Crystal reporting
* Ability to carry out data manipulation and administer data systems
* Strong apprehension to understand business needs and proactively develop our reporting requirements
* Being the departments interface with Service, Quality, Engineering, Finance and Dealer Development teams
* Keen attention to detail, ability to solve problems and trouble shoot the system setup from both operational and technical perspectives
* Understanding of IT systems and their system structures/hierarchies

Key Competencies:
* Comprehensive understanding of financial transactions and reports
* Have a sense of urgency in resolving customer's technical system issues
* Ability to communicate effectively with a wide range of people
* Being a great promoter for change and continuous improvements
* Strong team player

For more details please call Bernadette on 087 2262776

Key Contact

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