For this role, you must have perfect verbal and written English. Although there will be some telephone calls, most of the this customer service role will be done through email tickets. Therefore, you must have a fast typing speed, be computer literate and write, in English as a native speaker would.
Some customer service experience, in any capacity, would be useful but is not completely necessary.
You must be highly intelligent and be able to demonstrate this at interview or through your previous experience or education.
You must have an excellent telephone manner
You must be a true creative problem solver and be able to think outside the box
You must be very customer focused and enjoy helping people out and providing an excellent service
You must have a fast typing speed (50WPM)
You must hold yourself to high ethical standards
This is an entry level position in a high growth tech company providing services to the US retail market.
The successful candidates will be the foundation stone of this growing company's operation in Dublin
What Will You Be Doing?
Answering customer inquiries via email.
Answering customer inquiries by phone.
Reporting to your line manager on the progress of your work.
What's Good About This Job?
Amazing learning experience at a high-growth company with inside look to the entire organization
Dynamic working environment with young management team
Contribute to a service loved by a rapidly growing US audience
Options to quickly advance in your career as the company experiences growth
You'll be getting into the company at the very start and you will be given the opportunity dependent upon your personality and intelligence.
Immediate start, you could be in a good job with prospects, gaining excellent experience, by next week.